Shipping policy

Shipping Policy

Last Updated: July 2026

At Rivaalane, we aim to deliver your orders safely and conveniently. This Shipping Policy explains our order processing, delivery times, shipping charges, and other important delivery information.

1. Shipping Locations

We currently offer delivery within Pakistan.

We aim to expand our delivery services to additional locations in the future.

2. Order Processing

Orders are generally processed and prepared for dispatch within 1 to 3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next available business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

3. Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

Major Cities: 2 to 5 business days
Other Areas: 3 to 7 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout or communicated to the customer before order confirmation, where applicable.

Shipping charges may vary depending on the delivery location, order size, weight, or applicable promotional offers.

From time to time, Rivaalane may offer free shipping promotions or free delivery above a specified order value. Any such offer will be clearly communicated on our website or during checkout.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders within Pakistan.

Customers placing COD orders may be contacted by our team or courier for order verification.

Rivaalane reserves the right to cancel or decline COD orders that cannot be verified or where fraudulent or suspicious activity is suspected.

Please ensure that you provide an accurate and complete delivery address and a reachable phone number when placing your order.

6. Bank Deposit Orders

For orders placed using Bank Deposit, the order will be processed after payment has been successfully received and verified.

Customers may be required to provide payment confirmation or transaction details to help us verify the payment.

7. Tracking Your Order

Where tracking information is available, customers may receive a tracking number or delivery update after their order has been dispatched.

Tracking availability may depend on the courier service used for delivery.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please carefully review your information before completing your order.

Rivaalane is not responsible for delays or failed deliveries caused by:

Incorrect or incomplete addresses
Incorrect contact information
Customer unavailability
Refusal to accept the parcel
Failure to respond to courier calls
Multiple unsuccessful delivery attempts

Additional delivery charges may apply if an order needs to be re-shipped due to incorrect information provided by the customer or an unsuccessful delivery caused by the customer.

9. Delayed Deliveries

Although we work with courier partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include:

Severe weather
Public holidays
Courier delays
Road closures
Security conditions
Natural disasters
High order volumes
Other unforeseen circumstances

If your order is delayed, please contact us and we will assist you in checking the status of your shipment.

10. Damaged Packages

If your package appears damaged at the time of delivery, please contact us as soon as possible.

We recommend taking clear photos or videos of the package and product before opening or immediately after receiving the order.

If the product is damaged, defective, or incorrect, please refer to our Return & Refund Policy for information about requesting a replacement or refund.