Return & Refund Policy

Last Updated: July 2026

At Rivaalane, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from the product description, please contact us so we can assist you.

1. Return Eligibility

We accept returns under the following conditions:

• The product received is damaged or defective.
• The wrong product was sent.
• The product received is significantly different from the product description or order placed.
• The item must be unused, unworn, and in its original condition.
• The product must be returned with its original packaging, tags, and accessories, where applicable.

For hygiene and safety reasons, jewellery and certain personal-use accessories may not be eligible for return or exchange unless the item is defective, damaged, or the wrong product was delivered.

2. Return Request Period

Customers must contact us within 7 days of receiving the order to request a return.

To request a return, please contact us through our Contact Us page or email us at harismeethani31@gmail.com.

Please include:

• Your order number
• Your name
• Reason for the return
• Clear photos or videos of the product, if the item is damaged, defective, or incorrect

We may request additional information or images to verify the issue before approving the return.

3. Items That Cannot Be Returned

We do not accept returns for:

• Items that have been used, worn, washed, or damaged after delivery
• Items without original packaging or tags, where applicable
• Items returned after the return request period
• Items damaged due to misuse, improper handling, or normal wear and tear
• Products that are clearly marked as Final Sale or Non-Returnable

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Once we verify the issue, we may offer:

• A replacement of the product, subject to availability; or
• A refund for the eligible product

Rivaalane will cover reasonable return shipping costs for products that are confirmed to be damaged, defective, or incorrectly sent by us.

5. Change of Mind

If you simply change your mind about your purchase, returns may be accepted at our discretion, provided the product is unused, unworn, in its original condition, and meets our return requirements.

The customer may be responsible for the return shipping costs in such cases.

6. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider or bank.

Shipping and delivery charges are generally non-refundable, except where the product received is confirmed to be damaged, defective, or incorrectly sent by Rivaalane.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not yet been dispatched or shipped.

Once an order has been shipped, it may no longer be possible to cancel it, and the customer may need to follow our return process.

8. Exchange

If you receive a damaged, defective, or incorrect product, we may offer an exchange subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

9. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Rivaalane
Email: harismeethani31@gmail.com
Website: rivaalane.com

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated date.