Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Rivaalane. These Terms of Service govern your use of our website and your purchase of products from Rivaalane. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

1. About Rivaalane

Rivaalane is an online fashion and accessories store offering women's handbags, clutches, jewellery, and other fashion accessories.

Throughout these Terms, the words "we," "us," and "our" refer to Rivaalane. The terms "you" and "your" refer to the customer or visitor using our website.

2. Use of Our Website

By using our website, you agree that:

You will use the website only for lawful purposes.
You will provide accurate and complete information when placing an order.
You will not attempt to misuse, damage, or interfere with the website or its services.
You will not use the website for any fraudulent or unauthorized activity.
You must be at least the legal age required to enter into a purchase agreement in your jurisdiction, or use the website under the supervision of a parent or legal guardian.

We reserve the right to refuse service or cancel orders that we believe involve fraudulent, unauthorized, or unlawful activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate and up to date.

However, actual product colors may vary slightly depending on your device's screen settings, lighting, photography, and other factors.

Product availability may change without notice. We reserve the right to discontinue or modify products at any time.

4. Prices and Payments

All product prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been confirmed, except where there is an obvious pricing or technical error.

We currently offer payment methods that may include:

Cash on Delivery (COD)
Bank Deposit

Orders placed through Cash on Delivery may be subject to verification before dispatch.

For bank deposit orders, the order may only be processed after the payment has been successfully verified.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is considered accepted and confirmed once we have verified the order and payment method, where applicable.

We reserve the right to cancel or refuse an order for reasons including:

Product availability issues
Incorrect pricing or product information
Payment or verification issues
Suspected fraudulent or unauthorized activity
Incorrect or incomplete customer information
Delivery limitations

If we cancel an order that has already been paid for, we will provide an appropriate refund according to our applicable refund process.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website or communicated to the customer.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Once an order has been dispatched, delivery is handled by the applicable courier or delivery service.

Rivaalane is not responsible for delays caused by circumstances beyond our reasonable control.

Please review our Shipping Policy for additional information about delivery charges and estimated delivery times.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers are responsible for reviewing the Return & Refund Policy before placing an order.

If you receive a damaged, defective, or incorrect product, please contact us within the specified timeframe stated in our Return & Refund Policy.

8. Intellectual Property

All content available on the Rivaalane website, including but not limited to:

Brand name and logo
Product images
Text and descriptions
Graphics
Website design
Videos
Other original content

is owned by or licensed to Rivaalane and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without our prior written permission.

9. Third-Party Services and Links

Our website may contain links to third-party websites, services, or payment providers.

These third-party services operate independently and may have their own terms and privacy policies.

Rivaalane is not responsible for the content, availability, policies, or practices of third-party websites or services.

10. Limitation of Liability

To the extent permitted by applicable law, Rivaalane will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Our responsibility relating to a product purchased from us will generally be limited to the remedies available under our Return & Refund Policy and applicable law.

Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable law.